Frequenlty Asked Questions

This is a case by case basis. We like to check out where you are wanting cameras placed along with the recorder to ensure we can get wires to those locations without damaging your house. Then we judge how long it should take to get the wires there. Some things that will increase the cost is camera placement. If we have to drill through brick the cost increases, if the attic space has a low roof this also will increase the price. These are things that add time to the install. We also want to ensure the kit you bought has long enough cables to reach where you want stuff to be. If not we can build the required cable and that is also an added cost. The prices vary from $100-$300 per camera to install.

That includes running cable, hanging cameras, cover plate where the wires come out of the wall to the recorder, running internet cable, programming the system, getting the system on your phone, and training you how to use the system and answering any questions.

Are your alarms going to dispatch the police?

No, the cameras are not set up to go to the monitoring station to dispatch the Police. But you can have it set up to notify your phone of movements, or we can set up AI which we can put people’s photos in the recorder and it can notify you if those people are on any of the camera views.

Our company stands behind their word. We do not make claims that we can do something unless we are 100% sure we can. We have told customers in the past that we wanted things we have not done that we can not guarantee but will give it a try. We did get those items done for them and they were happy. We make it where you are not stuck to us also. What I mean by this is the monitoring agreement is a month to month agreement. So you are not stuck with us if you are not happy with our services. The system you purchased from us is your system and any security company can take it over. We started this company when Lubbock made the most dangerous city in Texas list wanting to ensure our kids had a safe place to grow up in. We can only do that by providing a system that works to catch the criminals and get them put away.

Yes we will come in and address issues you are having.

Depends on a few things. First, is it monitored by someone else? if yes we are not legally allowed to. But if not then it is possible if you have the installer code from the previous company. If it is Vivant, ADT, and a few other companies it depends on the panel if we can take it over. Most of the time it is not possible to take them over due to them encrypting the system to only work with their software. That is if you are wanting us to start monitoring, but if you are just wanting it as a noise maker we can change out the batteries, and test everything to make sure they work. If anything needs to be replaced will need the installer code for the panel to program in the new sensors.